Product support

Warranty &
product support

Find warranty information for the brands we carry, with local help when you need it.

Warm wood KraftMaid kitchen cabinetry with a white island and woven stoolsKraftMaid cabinetry · Available at Hannapel

Find your product warranty

Find your brand. See what’s covered. Read the full manufacturer warranty.

Andersen

Windows & patio doors

20yearsStandard glass
10yearsHardware & other parts

Standard noncoastal products. Specialty glass, finishes and electric operators have separate terms.

Read full warranty

Therma-Tru

Entry door systems

LifetimeFiberglass systems
10yearsProfiles & Pulse steel
5yearsTraditions steel

Residential coverage. Traditions glass: 10 years. Finishes and other components have separate terms.

Read full warranty

KraftMaid

KraftMaid & Vantage cabinetry

LifetimeResidential cabinetry

Original homeowner; nontransferable. Simplicity and Momentum use separate warranties.

Read full warranty

Cambria

Quartz countertops

LifetimeQuartz surfaces

Full Lifetime Warranty. Transferable to subsequent owners; eligibility and exclusions apply.

Read full warranty

VELUX

Skylights & accessories

20yearsGlass seals
10yearsSkylights
5yearsShades & controls

Deck- and curb-mounted skylights. Coverage excludes ordinary wear and improper installation.

Read full warranty

Weather Shield

Windows & patio doors

20yearsStandard insulated glass
10yearsHardware

Warranty effective February 17, 2026. Specialty glass, finishes and electronics have separate terms.

Read full warranty

Vinyl Kraft

Windows & patio doors

LifetimeVinyl, glass & moving parts

Single-family homes. Glass is prorated after 20 years. Registration required within 30 days.

Read full warranty

Simpson Door

Wood doors

10yearsResidential interior doors
1yearStandard exterior doors

Interior fire doors: 1 year. Enhanced exterior collections have separate coverage. Finishing requirements apply.

Read full warranty

Yorktowne

Classic collection cabinetry

LifetimeResidential cabinetry

Limited to the original owner. Removal and reinstallation labor are excluded.

Read full warranty

QualityCabinets

Kitchen & bathroom cabinetry

10yearsQualityCabinets
3yearsWoodStar

Separate warranties apply to each collection. Installation labor is excluded.

Read full warranty

Mantra

Residential cabinetry

5yearsCabinetry

Original purchaser. Rental use is excluded; hardware and powered accessories have shorter coverage.

Read full warranty

Vicostone

Quartz countertops

15yearsResidential quartz

Original permanent installation. Fabrication faults, outdoor use and heat damage are excluded.

Read full warranty

HanStone Quartz

Quartz countertops

LifetimeResidential quartz

Original owner and interior installation; nontransferable. Registration requirements apply.

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Silestone

Quartz & mineral countertops

25yearsSurface material

Cosentino standard warranty. Registration and purchase documentation required; fabrication and installation faults excluded.

Read full warranty

Dekton

Ultracompact countertops

25yearsSurface material

Cosentino standard warranty. Registration and purchase documentation required; fabrication and installation faults excluded.

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Corian Solid Surface

Solid-surface countertops

10yearsResidential solid surface

Authorized fabrication requirements apply. This warranty covers Solid Surface, not Corian Quartz.

Read full warranty

Formica

Laminate countertops

1yearLaminate material

Limited laminate warranty. Fabricator workmanship is separate.

Read full warranty

Carstin

Wolf Carstin cultured-marble tops

LifetimeCultured marble

Original residential purchaser; nontransferable. Material coverage only; labor is excluded.

Read full warranty

Cosmos Quartz

Quartz countertops

10yearsQuartz material

Quartz only. Registration required; natural stone is not included in this warranty.

Read full warranty

VIATERA

LX Hausys quartz countertops

15yearsQuartz surfaces

Limited warranty. Match older LG-branded purchases to their original warranty.

Read full warranty

Schlage

Residential locks & hardware

LifetimeMechanical & finish
3yearsElectronics

Original purchaser; nontransferable. Residential use and authorized-seller requirements apply.

Read full warranty

Emtek

Door & cabinet hardware

LifetimeMechanical operation

Original purchaser; nontransferable. This term covers mechanical parts, not every finish or electronic component.

Read full warranty

Jeffrey Alexander

Cabinet knobs & pulls

LifetimeDecorative hardware

Interior use. Purchase through an authorized distributor; installation labor is excluded.

Read full warranty

All coverage is limited unless noted otherwise. Your product, purchase date and manufacturer’s full terms determine coverage. Links open in a new tab.

We’re here to help

Need help with a product?

We can help identify your product and point you toward the right warranty information.

Contact your showroom
01

Find your order

Have your purchase details, dates and product model available.

02

Take clear photos

Include the product, label and the issue you’re experiencing.

03

Contact Hannapel

Reach your showroom or email our team for help finding the next step.

Prefer to call? 269-372-0340. An assistance request does not automatically create a manufacturer warranty claim.

Frequently asked questions

Is installation labor included?

Coverage for labor varies by manufacturer, product and warranty. Some warranties expressly exclude removal and reinstallation costs. Check your product’s written terms and any separate installation agreement.

Will my warranty transfer to a new homeowner?

Transfer rules vary. Some manufacturer warranties are transferable, others apply only to the original purchaser, and some shorten coverage after a transfer. Check the document for your exact product and purchase date.

What do I need for a warranty claim?

Start with your receipt or order number, purchase and installation dates, product brand and model, and clear photos of the issue. Include a photo of the product label if available. The manufacturer may request additional documentation; its claim instructions control.